Refund Policy

30-day returns

We accept returns within 30 days of the delivery date. To be eligible, an item must be unused, in its original condition, and in its original packaging with all accessories included.

How to start a return

Email help@afrozeenterprises.com or call +1 (306) 581-5815 with your order number and the reason for the return. We'll confirm eligibility and send you return instructions, including the return address.

Return shipping costs

If an item arrived damaged, defective, or incorrect, we cover return shipping and will send a prepaid label. For change-of-mind returns (you simply no longer want the item), return shipping is the customer's responsibility.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether the refund is approved. Approved refunds are processed within 5–7 business days back to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Non-returnable items

For hygiene reasons, items that have been used, opened consumables, and any item marked "final sale" at the time of purchase cannot be returned unless defective.

Exchanges

If you'd like a different size, colour, or product instead of a refund, mention this when you start your return and we'll arrange the exchange directly rather than processing a separate new order where possible.

Damaged or defective items

If an item arrives damaged or stops working under normal use within its warranty period, contact us with photos of the issue and we'll arrange a replacement or refund at no additional cost to you.

Questions

Anything unclear? Contact us — we're happy to walk through your specific situation.